Refund policy

Refunds and Returns

If you’re not completely happy with our products, you can message customersupport@mkrochelles.com with your order number, and we’ll get right back to you. Please note that returns for clearance collections are not allowed.

How to return an item?

Please email within 7 business days from receiving your order at customersupport@mkrochelles.com. Please allow 5-10 business days to process and refund any returns. We do not exchange any items. We strongly recommend that you use your local postal service to mail the package and save the tracking number once shipped. We are not responsible for any lost packages.

Return Eligibility

Returned packages will only be eligible for a refund if they meet the following conditions:

  • All returns packages must be returned with 30 days from date of receipt
  • All items must have the original tags attached
  • All items must be in good, unworn condition
  • All swimsuits, bodysuits, bags & accessories can not be returned
  • Any items purchased on Sale, Promo, or Discount codes CANNOT BE RETURNED

How do I receive my refund?

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back. In the event that shipping costs would exceed the value of your items, we will provide up to 30% -100% refund on your unreturned items. To begin refund process click here https://mkrochellesboutique.com/a/returns.

Tips: Please do not make returns directly to the address on the package received. Please only send to the address that we have provided. Any return or exchange will be valid after accepted by our customer service center.


What if my order is damaged or defective?
In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product within 24 hours of package arrival so that we may work to process your refund request., if not within that time frame you will not receive a refund.

If you have received an incorrect item, please contact us with 24 hours of receiving your package.