Pre-Order FAQ

How do a Pre-Order work?

A pre-order is when you place a order with our boutique on a newly released or restocked product that is not in stock yet in advance, you are guaranteeing yourself the product, regardless if it sells out upon arrival date.

The release date is when we expect to receive the styles in our shop, which may be subject to change depending on the quantity. Once a style is available, we will then ship your pre-order as a priority.

Please note our standard returns policy applies for all pre-orders, with our extended 15-day return period commencing on the day your order is dispatched from our boutique.

Why place a Pre-Order?

Many customers choose this option for multiple reasons, such as items selling out on release day, or low stock quantities. If you place a pre-order with MK Rochelle's Boutique, you will 100% receive your item, no matter what, so long as the manufacturer/distributor doesn't cancel the release.

When will I get my order?

We list the expected release date in the description. This is NOT the date we ship, this is the date the manufacturer/distributor will send the products to us. From there, please allow 2-3 business days for handling, and then the regular 3-5 days for shipping.

What is your Cancellation Policy for Pre-Orders?

We are charged a 15% fee whenever we cancel a pre-order with our manufacturer. Thus this is the same fee we charge if you would like to cancel. When you place a pre-order with us, we automatically notify the manufacturer of your order, and they are not very keen on take backs. We ask that you do not place the order unless you are 100% certain you would like the products, and are alright with waiting for the order.

Please Note!!

*** The release date provided is just an estimate, it can occasionally be further delayed. I usually have a "due date" although with shipping and customs it can sometimes exceed the expected timeframes.  I will let you know if it's going to be more than 2 weeks overdue.

*** While not likely, sometimes manufacturer post pone release dates. This can be due to quality control issues, licensing issues, shipping problems or any other number of reasons OUT of our control. When this happens, we will inform you as soon as we have been notified.

*** A Pre-order does NOT mean you will receive the item before Its official release date, It means we will ship It to you as soon as we receive It. We are reliant on the manufacturer/distributor to stick to their stated release date. 

**** Because we are ordering only the items that our customers order, we are not able to offer refunds on pre-orders. Please be certain about your pre-order purchase before checking out.